Terms of service

Quotes and pricing

Prices shown on this website are indicative ranges for typical Auckland properties. They are published so you have a realistic idea of cost before calling, and they are not an offer. The price that applies is the one we give you in writing after inspecting the property.

Written quotes remain open for thirty days. Where what we find on site differs substantially from what you described when we quoted, we stop and speak with you before continuing rather than adjusting the invoice afterwards.

What we will and will not treat

We treat rodents, cockroaches, ants, wasps, fleas and bed bugs. We do not destroy honey bee colonies, and we will refer you to a beekeeper or a bee removal specialist instead. We do not treat protected species and we do not treat native bush cockroaches, which do not infest buildings.

Access and preparation

Some treatments depend on preparation being completed before we arrive, particularly flea and bed bug work. Where a written preparation list is issued and has not been carried out, the treatment may need to be rescheduled and a call-out charge may apply.

We need safe access to the areas being treated. Dogs must be secured, gates unlocked, and subfloor or roof access available where the job requires it.

Follow-up visits

Where a follow-up visit is included in a quoted programme, it is part of the treatment rather than an optional extra, and the quoted price assumes it takes place within the stated window. German cockroach and bed bug work in particular depends on the timing of the return visit, and a programme that is not completed cannot be guaranteed.

Products and safety

Products are used in accordance with the Hazardous Substances and New Organisms Act 1996 and applied to label directions. You must tell us before treatment about pets, young children, pregnancy, fish tanks, birds, reptiles and any respiratory conditions in the household, so the method can be planned accordingly.

Safety directions given at the time of treatment, including how long to stay off treated surfaces, must be followed.

Liability

Nothing in these terms limits your rights under the Consumer Guarantees Act 1993 where you are acquiring services as a consumer. Where services are acquired for business purposes, the Consumer Guarantees Act does not apply.

We are not liable for pre-existing structural defects, for damage arising from conditions we identified in writing and were not engaged to remedy, or for reinfestation where recommended exclusion work was not carried out.

Payment

Residential work is invoiced on completion and payable within seven days. Commercial programmes are invoiced to an agreed cycle. We accept EFTPOS, credit card and bank transfer.

Complaints

If something has gone wrong, contact us first at office@pestmanagementauckland.co.nz or 09 000 0000 and we will work through it. Unresolved consumer disputes can be taken to the Disputes Tribunal.